A Comprehensive Handbook for New Tenants to Handle Common Property Repairs (2023)

A Comprehensive Handbook for New Tenants to Handle Common Property Repairs (2023)

As a tenant, finding a suitable rental property is crucial. Still, Sage Management says it is equally important to comply with the rules and guidelines set forth by the property owner or landlord, particularly regarding property repairs. Over time, wear and tear or accidents may cause appliances or amenities in the rental to require repairs or replacements. However, as a tenant, you are not the property owner, so it is essential to handle repair issues collaboratively.  

To effectively address any problems that require attention and repair, tenants must adhere to the terms of their rental lease and promptly communicate any issues to the landlord. Whether it is a property issue or accidental damage caused by the tenant, they must take the necessary steps to cooperate with the landlord or owner to resolve the issue. To help tenants navigate the repair process, we have compiled a comprehensive guide outlining the steps they can take when dealing with property repairs. By following these guidelines, tenants can ensure a smooth and cooperative process with their landlord or property owner, leading to the quick and efficient resolution of any repair issues.

Did You Know?

About 8.2% of tenants have to handle repairs by themselves.

7 Tips for New Tenants to Navigate Property Repairs

1. Prompt Communication With Your Landlord/Property Manager is Crucial

As a tenant, it’s important to be proactive in reporting any issues or repairs that need attention to your landlord or property manager. Even if the landlord is unavailable, it’s essential to email or leave a message to ensure that they are aware of the problem. This way, they can take necessary action before it escalates into a more significant issue. To avoid any severe damages during your rental period, it is best to rely on property management services to do the routine maintenance and ensure constant monitoring.

Promptly reporting any problems or repairs needed on the property is critical to maintaining a safe and healthy living environment. It also helps protect the tenant from any liability if the issue worsens due to delayed reporting. Therefore, it is essential to document and report any concerns or problems as soon as they are noticed. With a proactive approach and open communication between tenants and their landlord/rental home management company, property repairs can be addressed promptly and efficiently, ensuring the longevity of the property’s condition.

2. Document the Issues  

Documenting the damaged areas can ensure that the repair process gets carried out efficiently and effectively. Your landlord or home property management professionals can better assess the situation and determine the appropriate steps to fix the issue by having photographic evidence. This can save time and prevent misunderstandings or disagreements during the repair process.

Furthermore, keeping records of the damage and repair process can be useful in the future. It can serve as evidence should any disputes arise or for insurance purposes. By being thorough and documenting any issues or repairs needed, tenants can ensure that the repair process is carried out smoothly and with minimum disruption to their daily lives.

3. Provide Detailed Information on Property Damage for Effective Repairs 

When reporting a problem or repair needed on the property, it’s crucial to provide specific details about the issue’s location and extent. Inform your landlord or property manager about the problem’s duration, the specific physical concerns resulting from the issue, and any other pertinent information. This will give the landlord a clear understanding of the situation and determine the appropriate course of action.

Detailed information can also prevent misunderstandings and ensure the repair process proceeds smoothly. Ultimately, clear and effective communication is essential to ensure that the tenant and the landlord or property manager are on the same page and working towards resolving the issue as quickly and efficiently as possible.

Did You Know?

About 86.8% of repair work is for major appliance work, such as fridges, stoves, etc.

A Comprehensive Handbook for New Tenants to Handle Common Property Repairs (2023)

4. Comprehend the Terms of Your Rental Contract

It’s essential to review your lease agreement carefully to understand your responsibilities as a tenant and your landlord’s responsibilities for property repairs. Some repairs may fall under the tenant’s responsibility, while others are the landlord’s. If the tenant is responsible for the repair, they must take the necessary steps to address the issue in accordance with the rental agreement’s terms.

Maintaining open communication with your landlord or property manager throughout the repair process is crucial to ensure that repairs are carried out correctly and promptly. By familiarizing yourself with your lease agreement, you can avoid confusion or misunderstandings about repair responsibilities. This can help you make informed decisions about when and how to report any issues.

Did You Know?

About 10.8% of the time, the landlord covers repair costs even if the tenant calls a professional for work.

5. Ensure Regular Follow-Ups 

Following up with your landlord or property manager after reporting a repair issue is essential to ensure the repair work is underway and progressing as planned. It’s important to stay informed about the repair timeline and when you can expect things to be back to normal. This will help you plan accordingly and cooperate with the repair process while minimizing disruption to your daily routine.

By maintaining open communication with your landlord or property manager, you can also address any concerns or questions during the repair process. This can help ensure that the repairs are carried out to your satisfaction and that the property is restored to its original condition as quickly as possible.

6.  Establish and Maintain a Professional Relationship with Your Landlord/Property Manager

It’s important to approach all communication with your landlord or property manager in a professional and respectful manner, even if you’re frustrated with the repair issue. Remember that your landlord or property manager is responsible for the property’s maintenance and may have other tenants to attend to.

When reporting a repair issue, be sure to emphasize its urgency but also be patient, as it may not be possible for the landlord or property manager to address the issue immediately. By maintaining a courteous and respectful tone, you can help build a positive and cooperative relationship with your landlord or property manager, which can help address any future repair issues.

7. Organize and Manage Your Records Effectively

Keeping track of all communication and correspondence regarding the repair issue is essential for staying organized and ensuring that everything is properly documented. This includes recording the date, time, and names of the people you spoke to and maintaining a record of email threads, receipts, and any payments you made.

Having a detailed record of all communication and correspondence can be helpful in case any disputes arise in the future. It also ensures that you have all the necessary information to refer back to if a similar issue arises or if you need to provide evidence of the repair work that was carried out.


As a tenant, dealing with property repairs can be a challenging and overwhelming experience, especially if you’re unsure how to handle the situation. However, following some simple guidelines ensures that the repair process is handled smoothly and efficiently, with minimal disruption to your daily life.

Whether you’re dealing with minor maintenance issues or major repairs, communicating effectively with your landlord or property manager is critical to resolving the problem quickly and efficiently. By following the steps outlined in this guide, you can take the necessary steps to ensure that your rental property is well-maintained and in good condition throughout your tenancy.