Today, customers expect a smooth and efficient experience when they reach out to your company for assistance. As a business leader, you must be actively looking for ways to improve customer service and make sure calls, including those from a BPO call center, are handled efficiently. One of the best ways to do this is by investing in the right call center phone systems. A good call center phone system will help keep your customers happy and satisfied, hence, helping your business stay ahead of the competition in your industry.
In this post, we’ll explore the best call center phone systems for improved customer service so you can make an informed decision. Let’s dive right in.
Zendesk Talk
Zendesk Talk is a powerful and intuitive call center phone software solution that helps businesses manage their customer service operations effectively, including Inbound call center services. This all-encompassing call center offers live chat for your website, social media channels, email, incoming and outgoing calls, and SMS texting. It supports multiple channels and offers automatic notifications when a customer replies to a message. In addition, Zendesk Talk is suitable for all business types; it allows the integration of self-service help centers as well as allows your business to add chatbots that can answer basic questions and provide information about the company. It allows for easy call routing and customer service tracking, as well as reporting on customer service metrics.
Zendesk Talk offers three pricing packages; Suite Team plan, Suite Growth plan, and Suite Professional plan. The price of the package ranges from $49 to $99 per user per month. It also offers specific features such as voicemail, voicemail transcription, inbound and outbound calls, call recording, and others at additional costs.
Five9
Five9 is a software company that provides call center service software for businesses. Five9’s call center service software is designed to help businesses in many ways, such as by providing insights into their customers’ experience and improving the quality of customer service. This software is known to offer the best-automated call routing service; it also offers other features such as call recording, 24/7 support, inbound and outbound calling, and customer service tracking. Furthermore, it also offers reporting and analytics, as well as integration with other customer service solutions. On Five9, you can integrate with Zendesk and Salesforce
RingCentral Contact Center
RingCentral Contact Center service software is an all-in-one solution for call centers. It can handle all types of customer interactions, from inbound to outbound calling, ticket management, and many more. RingCentral Contact Center service software can be used by any type of company that requires customer interaction, including but not limited to: banks, healthcare providers, retail stores, and more.
The RingCentral Contact Center service software is customizable and scalable. This means that it can grow with the needs of your business as you grow. The system is also easy to use and intuitive for the user – even if they are not a technical expert or have little to no experience with technology. In addition to this, RingCentral Contact Center service software offers 24/7 support from their team of experts who are always there when you need them. RingCentral Contact Center service doesn’t offer public pricing packages, so you’ll need to put a call through to the company to get a customized plan and price quote.
Freshcaller
Freshcaller is a comprehensive call center phone software solution that helps businesses save time and money by providing an easy-to-use interface and several features. It is suitable for all business sizes ranging from small, medium, and large businesses. Its features include; ticket management, customizable dashboards, automated call routing, custom reporting, and many more, all at affordable prices. Freshcaller contact center pricing packages range between $29 to $99 per user per year.
LiveAgent
LiveAgent is a customer support software that provides live chat, phone, and email services to businesses. It’s known as the contact center software that offers the best text-based support. LiveAgent has the ability to manage multiple channels of communication, providing customers with a personalized experience. It also offers predictive analytics and machine learning capabilities so that companies can identify patterns in customer behavior and offer better support. Other features include; advanced ticket features, allowing for integration with marketing, CRM, and e-commerce software.
LiveAgent offers a free 14-day trial, a free forever plan, and three pricing packages with prices ranging from $15 per agent per month to $49 per agent, per month.
Each of these call center phone software solutions has its own advantages and can be used to improve customer service operations. Evaluate your specific needs and objectives to determine which one is right for your business.
